AMPEL | Asociación de Mujeres Profesionales en Lisboa

Contact Center Reditus

A Reditus é uma empresa internacional de Consultoria de Negócios, Tecnologias de Informação e Serviços de Outsourcing, cuja missão é fornecer os melhores serviços e soluções para vários sectores de actividade. Com um percurso de sucesso com mais de 45 anos, a Reditus é uma das maiores e mais antigas empresas portuguesas de tecnologias de informação. Actualmente emprega mais de 2.500 profissionais e tem escritórios em Portugal, França, Suécia, Angola, Marrocos, Guiné Equatorial e Brasil.

Encontramo-nos neste momento a recrutar para integração no sector de prestação de serviços de suporte ao negócio na categoria de Contact Center na língua Espanhola.

Administrator - fluent in Spanish (m/f) | Insurance sector

Lisbon.

HAYS

Our client is a important Insurance Company, and this role is to support the Spanish team, in managing their Policy and Claims administration process by providing an efficient, high quality administrative service.

The work of the team follows a set process, for a variety of different administrative tasks and this will include Data entry in different tasks as profiling documentation into different systems, scanning / profiling incoming work items, letters, faxes or forms into out computerised system, keep the relevant KPIs updated, liaise in a professional manner with external and internal customers using the most appropriate medium, e.g. telephone, email, letters etc, follow procedures and guidelines to ensure client’s service standards. Manage, prioritise and process own workflow/inbox, operates within own area of accountability, escalating issues and seeking guidance when required, analyse and interpret information received and action accordingly, maintain and develop own technical knowledge and expertise.

The ideally candidate, have a Baccalaureate qualification, excellent written Spanish and English, and have some experience of working in an office environment, ideally in a multinational, multi lingual environment. Evidence of an interest in a career in administration is required. You will need good computer skills including Microsoft Outlook and Excel skills.

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